Hawaiian Airlines passengers stuck at JFK airport gates for almost 33 HOURS – and only given $12 meal vouchers as compensation

Passengers on a Hawaiian Airlines flight bound for Honolulu had to wait nearly 33 hours at New York airport gates on Tuesday after their plane was grounded with a mechanical problem – before being given a $12 meal voucher as a consolation.

Footage filmed from John F. Kennedy Airport shows some of the discontent felt by hundreds or more of stranded passengers – who were forced to wait hours overnight as they patiently awaited updates.

A series of delays ensued, during which flyers were given little excuse as to what caused the unforgivable delays.

Finally, after a few hours, the travelers were notified of a missed take-off and subsequent delays caused by some kind of ‘malfunction’, and then, were told they were waiting for the part to be flown all the way from Georgia.

Nearly a day and a half later, the flight took off – on a Wednesday just before 7pm. It missed its 10 a.m. takeoff the day before after the crew “reported an odor during a pre-departure cabin inspection”, it has since come to light. Passengers were offered vouchers afterward as a form of compensation.

Passengers on a Hawaiian Airlines flight bound for Honolulu were made to wait nearly 33 hours at airport gates at JFK on Tuesday and Wednesday after their plane was grounded with a mechanical problem - before being given a $12 meal voucher as a consolation

Passengers on a Hawaiian Airlines flight bound for Honolulu were made to wait nearly 33 hours at airport gates at JFK on Tuesday and Wednesday after their plane was grounded with a mechanical problem - before being given a $12 meal voucher as a consolation

Passengers on a Hawaiian Airlines flight bound for Honolulu were made to wait nearly 33 hours at airport gates at JFK on Tuesday and Wednesday after their plane was grounded with a mechanical problem – before being given a $12 meal voucher as a consolation

Footage filmed from John F. Kennedy Airport shows some of the discontent felt by hundreds or more of stranded passengers - who were forced to wait hours overnight as they patiently awaited updates.

Footage filmed from John F. Kennedy Airport shows some of the discontent felt by hundreds or more of stranded passengers - who were forced to wait hours overnight as they patiently awaited updates.

Footage filmed from John F. Kennedy Airport shows some of the discontent felt by hundreds or more of stranded passengers – who were forced to wait hours overnight as they patiently awaited updates.

Providing WNBC-TV updates Tuesday as passengers continue to wait, passenger Joe Rao, Jr. decried the way the leading airline handled the situation.

“Every time they put it off, they don’t give us the real reason for the delay,” Rao, Jr. complained hours after the travelers’ ordeal.

In footage shortly afterward, he added: “We found out that there was some kind of breakdown, some kind of mechanical problem, that needed to be fixed and they said the part needed to be flown in from Georgia.”

In disbelief, the passengers on the plane continued by saying: ‘Atlanta, Georgia.’

Hours later, after the unspecified part was finally delivered at 10pm – 12 hours after the scheduled takeoff – Rao said riders would remain stranded, even though they were told repairs had been made.

“The pilot didn’t want to finish the flight because he said it smelled of smoke,” he explained to the station, adding that for the next several hours, travelers would receive no updates.

After nearly a day of waiting — during which travelers were reportedly not allowed to get their luggage back or even exchange tickets — the passengers were finally told they would be boarding a 10 a.m. Hawaii flight that departed Wednesday, New York-based NBC affiliate reported.

However, when the time to board the flight arrived – some 24 hours after the passengers’ condition – the travelers were informed that the plane had been assigned a separate group of ticket holders.

Rao – who like others was only given a $12 meal voucher for their troubles – said passengers were offered little explanation for the oversight of the schedule, and criticized the airline for offering flights already taken as a solution.

Providing WNBC-TV updates Tuesday as passengers continue to wait, passenger Joe Rao Jr.  (left) and an unnamed man derided the airline's handling of the situation

Providing WNBC-TV updates Tuesday as passengers continue to wait, passenger Joe Rao Jr.  (left) and an unnamed man derided the airline's handling of the situation

Providing WNBC-TV updates Tuesday as passengers continue to wait, passenger Joe Rao Jr. (left) and an unnamed man derided the airline’s handling of the situation

However, when the time to board the flight arrived - some 24 hours after the passengers' condition - the travelers were informed that the plane had been assigned a separate group of ticket holders.

However, when the time to board the flight arrived - some 24 hours after the passengers' condition - the travelers were informed that the plane had been assigned a separate group of ticket holders.

However, when the time to board the flight arrived – some 24 hours after the passengers’ condition – the travelers were informed that the plane had been assigned a separate group of ticket holders.

Rao - who like others was only given a $12 meal voucher for their trouble - said passengers were offered little explanation regarding the oversight of scheduling, and denounced airlines for offering flights already taken as a solution.

Rao - who like others was only given a $12 meal voucher for their trouble - said passengers were offered little explanation regarding the oversight of scheduling, and denounced airlines for offering flights already taken as a solution.

Rao – who like others was only given a $12 meal voucher for their troubles – said passengers were offered little explanation for the oversight of the schedule, and criticized the airline for offering flights already taken as a solution.

Rao added that the idea came directly from the pilot, who was seen in footage shared with WNBC surrounded by a seemingly endless crowd of passengers, who didn't seem too pleased to learn another group of passengers had been assigned to the flight.

Rao added that the idea came directly from the pilot, who was seen in footage shared with WNBC surrounded by a seemingly endless crowd of passengers, who didn't seem too pleased to learn another group of passengers had been assigned to the flight.

Rao added that the idea came directly from the pilot, who was seen in footage shared with WNBC surrounded by a seemingly endless crowd of passengers, who didn’t seem too pleased to learn another group of passengers had been assigned to the flight.

Rao added that the idea came directly from the pilot, who was seen in footage shared with WNBC surrounded by a seemingly endless crowd of passengers, who didn’t seem too pleased to learn another group of passengers had been assigned to the flight.

“The pilot suggested we take the 10am flight that morning – a new flight,” Rao told the station.

A person who has traveled with Rao and also spoke to WNBC added: ‘They told us you have a 10am flight, absolutely no way.

“I don’t understand why they feel the need to play with our feelings or not give us empathy or consideration as humans.”

Finally, hours later, when the plane’s still-unknown problems were finally resolved that night, the flight crew informed the fed up travelers that they needed to rest before they could take off.

It didn’t happen until just before 7pm Wednesday – meaning what should have been an 11-hour flight ended up being a 44-hour journey.

Shortly earlier, Hawaiian – which made headlines earlier this month when a plane from Honolulu to Sydney encountered severe turbulence and left seven people injured – issued a statement that still shed little light on the situation.

‘The safety of our guests and employees is our top priority. We deeply apologize for the inconvenience and we are working to ensure that our guests arrive safely at their destinations,” the airline said.

As for the reasons why the delay persisted even after all unspecified issues were resolved, the spokesperson blamed maintenance issues and staffing issues.

The three-star Hawaiian carrier has not issued a statement explaining the full nature of the damage.  As for the reason why the delays continued even after all unspecified issues were resolved, a spokesperson blamed it on maintenance issues and staffing issues.

The three-star Hawaiian carrier has not issued a statement explaining the full nature of the damage.  As for the reason why the delays continued even after all unspecified issues were resolved, a spokesperson blamed it on maintenance issues and staffing issues.

The three-star Hawaiian carrier has not issued a statement explaining the full nature of the damage. As for the reason why the delays continued even after all unspecified issues were resolved, a spokesperson blamed it on maintenance issues and staffing issues.

When WNBC contacted the airline during the chaos, a spokesperson simply replied: “We are investigating the situation and will get back to you shortly.”

Finally, the airline said the flight – identified as HA51 – was ‘suspended after staff reported an odor during a pre-departure cabin inspection’.

The airline has not issued a separate statement about the exact nature of the damage.

Meanwhile, other travelers on board continued to talk about the ordeal – as well as the small compensation they received as a concession.

“It’s a circus,” Jeff White told PIX11 News as he and others kept waiting for news of their repeatedly delayed flight at JFK.

He added: ‘There are young children… the elderly, and mothers with newborns who cannot get their luggage because of these delayed flights.’

He added that “people are losing wages, income and vacation time” because of the delayed flights.

Per the Hawaiian website, passengers are entitled to refunds and travel arrangements with other airlines if that airline’s flight is delayed, misconnected, or cancelled.

However, it remains unclear whether such attempts have been made on other passengers.

DailyMail.com has reached out for comment.

Source: | This article originally belonged to Dailymail.co.uk